All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions.
Orders that you submit online may be processed immediately and may not be able to be cancelled and you may need to wait until you receive the merchandise in order to return it. Program cancellations are only permitted prior to access approval to the online resources and request must be made in writing to . Administration fees may be withheld to cover costs of fees and processing and shall not exceed more than 10% of the initial payment.
Returns (applicable to merchandise only)
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, programs, mentoring. These items are not eligible for return, refund, or exchange.
To initiate a return, please email us at . We require a receipt or proof of purchase to accompany your return. You are responsible for paying for all shipping costs for your returned item or items. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.